Zoom Meeting Assistant regularly scans the directory in which the Zoom Meeting Client deposits meeting recordings. Each meeting has a separate folder with all the audio and other files. Processing of a meeting recording folder consists of 2 steps:
- Uploading all the individual recordings for all the speakers in the meeting.
- Submitting a meeting transcription requests with the pointers to the uploaded files and the speaker info data.
If either of those steps fails, the Zoom Meeting assistant may attempt to reprocess the meeting directory under certain conditions, otherwise, it will flag the directory as processed and will never attempt processing it again. Of course, it will never attempt to process the directory if both steps are a success.
Directories are marked as processed using records written to the Windows Registry.
Sometimes, even a successfully submitted transcription request may fail on the Voicegain server, and you will see something like this:
BTW, you can find out the reason for the failure by hovering over the Error label.
How to trigger re-upload and reprocessing of failed meeting transcriptions
You can cause Zoom Meeting Assistant to reprocess a meeting by deleting the meeting record from the Windows Registry.
First we need to launch the registry editor.
Then we need to find this folder within it:
Computer\HKEY_CURRENT_USER\Software\Voicegain\ZoomTrayApp\ProcessedMeetings
Inside of it, it should be easy to find the meeting that you need to reprocess. Then you just need to delete the meeting record/key.
Once the record is deleted, Zoom Meeting Assistant will re-process the meeting directory within a couple of minutes.