In a Cloud version of the Transcribe App you can recover your password using your email account.
On the Edge, where ability to send emails from the platform might be limited we have provided a different mechanism for password recovery - using a Password Recovery Key (PRK).
Password Recovery Key is a random string that can be downloaded from the Transcribe App and later used to recover the password if the password is forgotten. You should guard the PRK as you would guard your password, because if someone obtains the PRK and knows your email address, they will be able to log into your Transcribe App and lock you out.
Where to get the PRK
To download your PRK, you need to access your Profile Settings
From there your choose the Password Recovery page:
Then you need to enter your current password and click the Download button:
The downloaded file will have a name like this:
And the content of the PRK file will look like this:
You need to save the file where it will be safe, because if someone obtains the PRK and knows your email address, they will be able to log into your Transcribe App and lock you out.
If you prefer you can just store the recovery key alone, e.g., in a password safe.
Using Password Recovery Key
If you forget your password, you can you the PRK file to reset the passwords as follows:
1) First, you click on Forgot Password on the Transcribe App Login page
2) You enter your login email and the drag the PRK file onto provided upload area
and then click Continue button.
3) Now you can enter your new password
and click Reset Password button.
4) If successful you will see this message:
